This is Your Personal Data

Information Services (iNorthumberland)

How we handle your information

Information for the public

Everyone working for Information Services (iNorthumberland Team) has a legal duty to keep and process information about you in accordance with the law.

This document explains why we ask for your personal information, how that information will be used and how you can access your records.

Why is information recorded about me?
We use information about our service users to enable us to carry out specific functions for which we are responsible and to provide you with a service.

We keep records about our service users. These may be written down (manual records), or kept on a computer (electronic records).

These records may include:

  • basic details about you, for example, name, address and contact details
  • contact we have had with you, for example, emails & letters of correspondence, landline phone number
  • relevant information from other people or organisations that we have been in contact with in relation to your query

What is the information used for?
Your records are used to keep you updated on developments of the broadband programme and are used to respond to individual queries at your request. Your records may also be used if your property is included in a community broadband scheme, as we will need your information to support the scheme delivery.

By helping keep our records accurate and up-to-date, you will help make sure that our staff are able to provide you with the help, advice, support or service you need.

If you do not provide us with this information then we will not be able to provide you with the most up to date information on broadband coverage in your area. You may also not be able to take part in a community broadband scheme if we do not have information relating to your property.

In order to provide you with advice, support and updates on the superfast broadband programme we rely on individual’s consent when dealing with enquiries. In terms of the community broadband scheme, details are given on the legal basis of the performance of a contract, as we will need to share your details to enable the scheme to be designed appropriately and deliver a broadband service to your property.

How long for?

Your details will be kept in line with the service’s retention period, this states that details will be maintained until 31st December 2025. Processing is kept to a minimum and your personal data will only be processed in accordance with the law.

Who will it be shared with?

When external partners are involved in the provision of services to you, we may need to share details about you to enable us to work together for your benefit.

Information will only be shared with third parties if they have genuine and lawful need for it, and if you have previously been notified and given consent to share this information.

Occasions when your information needs to be disclosed (shared) include:

  • When your individual query requires technical investigation from the associated partner organisation
  • When your individual property is included in a community broadband scheme and we need to pass these details to an associated partner.

Anyone who receives information from us has a legal duty to keep it confidential. You can be assured

that your data will be managed appropriately, an information sharing agreement or contract will be in place before we share information to ensure high standards are maintained.

Partner organisations

The iNorthumberland programme is delivering superfast broadband across Northumberland, in line with national targets. The delivery of this programme is achieved by working with several partner organisations including:

  • BT
  • Openreach

We have a contract in place with the these partners and may share your information as part of the delivery of this contract. In certain circumstances when BT/Openreach cannot assist we may work with other partners including:

  • airNexus (Daneco)
  • Alncom
  • Avonline
  • Quickline
  • B4RN
  • Virgin Media

We may seek consent from you to share your information with these partners in order to address your specific enquiry or to progress a community broadband scheme.

Can I see my records?

The General Data Protection Regulation allows you to find out what information is held about you, on paper and within computer records. This is known as ‘right of subject access’ and applies to your records.

If you wish to see a copy of your records you should submit a Subject Access Request which is available on our website or by contacting the Information Governance Office directly. You are entitled to receive a copy of your records free of charge, within a month.

Do I have Other Rights?

Data Protection laws gives you the right:

  1. To be informed why, where and how we use your information.
  2. To ask for access to your information
  3. To ask for information to be corrected if inaccurate or incomplete.
  4. To ask for your information to be deleted or removed where there is no need for us to continue processing it.
  5. To ask us to restrict the use of your information.
  6. To ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information.
  7. To object to how your information is used.
  8. To challenge any decisions made without human intervention (automated decision making).

Further information

If you would like to know more about how we use your information, or if for any reason you do not wish to have your information used in any of the ways described in this leaflet, please tell us by contacting a member of the team via or 01670 626001.

Data Protection Officer:

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with the way we process your data. Details can be found here, or you may write to the ICO at the following address:

Information Commissioner’s Office

Wycliffe House

Water Lane




Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number


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