Exchange Only (EO) lines are connected directly to the local telephone exchange rather than passing through a green cabinet that can be upgraded with a fibre broadband connection. These lines are generally very close to the telephone exchange or very remote from it. There are cases where some EO lines may be fibre enabled, for example where an additional cabinet is built close to the exchange. It is not possible to upgrade all EO lines as part of the roll out so use the ‘Can I access it?’ page if you are unsure about the circumstances at your property.

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