When fibre is rolled out into an area it is unlikely that there will be enough capacity on day one to allow everyone in the area to upgrade straight away. Once orders begin to be placed and the initial capacity starts to be reached Openreach will plan future upgrades to increase capacity in the area.
In most cases no one notices these upgrades as they happen before the existing capacity is reached so new orders can always be placed for superfast fibre broadband. However in some cases the work required cannot be undertaken in time before the demand exceeds available capacity.
If an area reaches the point where it is at capacity then no new orders can be placed. This does not impact on existing services but is obviously frustrating for those that cannot order. Depending on the work required it can take weeks or months before the service will become available to order again.
This is a process that Openreach must undertake themselves with no public funds, so is outside of our influence. As such we do not hold information about exact timescales for the work to be completed.
If you register your interest we can let you know once orders can be placed again.
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