17/07/2017

Northumberland visitor attraction is ‘going ape’ over superfast broadband

Staff at a major Northumberland visitor attraction are flying high and whizzing through their workloads thanks to a huge boost in broadband speeds.

Go Ape in Matfen, a tree top adventure course and outdoor activity centre, was upgraded to superfast broadband earlier this year as part of the multi-million pound iNorthumberland roll-out. Broadband speeds are now 50 times faster and staff are finding they can now download documents faster than the speed of their zip wires.

Richard Collingwood, duty manager at Go Ape, said: “We are lucky enough to be based in a beautiful, rural setting but before the upgrade our broadband speeds were slow and we struggled to work online efficiently. As a business we have always been very reliant on technology – we use tablets to record course inspections, monitor the course and to check bookings – all of which are dependent on a good internet connection. Often members of the team were having to take work home as it took so long to do it on site. Since the upgrade, however, we can do everything we need to do and more. Documents upload and download in seconds and the bookings system can be accessed instantaneously. It enables us to work much more efficiently and make better use of our time.”

Richard added: “I’d recommend superfast broadband to anyone. It has made a huge difference to the way we do things online and made it easier for staff to do their jobs. We’re a relatively young company with an active social media presence so it’s vital we are able to respond to our customers immediately via whichever platform they choose to use. Faster broadband has made us more agile, more responsive and ultimately more efficient.”

 

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